Easy Replacement Support

Refund & Returns
Policy.

Shop with confidence at The Best Trend LK. We stand by the quality of our products and offer a clear, transparent policy to ensure a smooth return or replacement experience.

Island-wide Delivery Easy Replacement Support Customer Support

Last updated: October 2026

At The Best Trend LK, we carefully inspect products before dispatch. If an eligible product is received damaged, defective, incorrectly supplied, or incomplete, customers should report the issue promptly in accordance with this policy.

Eligibility for Replacement

For products that do not carry a stated product-specific warranty, a replacement request may be made if:

  • The product was damaged when received.
  • The product has an eligible manufacturing defect.
  • The product received is different from the product ordered.
  • Essential accessories or items that should have been included with the product are missing.

Customers must notify us within 2 calendar days of delivery by emailing orders@thebesttrend.lk.

Please provide:

  • The relevant order number.
  • A clear description of the issue.
  • Clear photos or videos showing the product, packaging, and reported issue.

The 2-calendar-day reporting period applies to eligible requests made under this Refund and Returns Policy for products without a stated product-specific warranty.

Products with a Warranty

Where a product-specific warranty is offered, the applicable warranty period and conditions will be stated on the relevant product page and/or provided with the product.

Defects covered by that warranty may be reported during the applicable warranty period, subject to the stated warranty terms.

Delivery-related issues, including transit damage, incorrectly supplied products, or incomplete orders, should still be reported within 2 calendar days of delivery.

Conditions for Replacement

To qualify for a replacement under this policy:

  • The product must be returned with its original packaging, accessories, manuals, labels, and other included items where reasonably applicable.
  • The product must not have been damaged through misuse, incorrect installation, negligence, accidents, unauthorised repairs or modifications, improper power supply, or normal wear and tear.
  • Proof of purchase or the relevant order number must be provided.
  • The reported issue may be inspected and verified before a replacement is approved.

Non-Returnable Items

Returns or replacements are generally not accepted for:

  • Change-of-mind purchases.
  • Products damaged after delivery due to misuse or improper handling.
  • Products showing physical damage caused after delivery, unauthorised modification, or unauthorised repair.
  • Used personal-care or hygiene-related products, except where an eligible defect or applicable legal right exists.
  • Products returned without essential accessories or included items, except where those items were missing when the order was received and the issue was reported in accordance with this policy.

These exclusions do not apply where doing so would exclude or limit rights or remedies available to customers under applicable Sri Lankan law.

Replacement Process

Once a request has been received, we will review the information and supporting evidence provided.

If the request is accepted, we will provide instructions for returning the product where a return is required.

After receiving and inspecting the returned product, an eligible replacement will be arranged within a reasonable period, subject to stock availability.

If the same product is unavailable, we may discuss an appropriate alternative with the customer, which may include a suitable replacement product, store credit, or a refund, depending on the circumstances and applicable rights.

Refunds

Where a refund is approved, it will be processed using the original payment method whenever reasonably possible.

Processing times may vary depending on the payment provider or bank.

Delivery charges or other non-refundable costs may be excluded unless the return resulted from our error, an eligible defective product, or where otherwise required under applicable Sri Lankan law.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

An order may be cancelled before it has been dispatched.

Once an order has been dispatched, any return, replacement, or refund request will be handled in accordance with this policy.

Your Legal Rights

Nothing in this Refund and Returns Policy excludes or limits any rights or remedies available to customers under applicable Sri Lankan law.

The Consumer Affairs Authority Act recognizes implied warranties in relation to goods supplied to consumers and provides mechanisms for consumers to seek redress where applicable.

Contact Us

For replacement, return, refund, or warranty assistance, contact:

The Best Trend LK
Website: https://thebesttrend.lk
Email: orders@thebesttrend.lk